Dear ABC News Fixer: Burning Over E-Cigarette Problem

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Electronic cigarettes could rekindle battles over smoking in public

In its response to the BBB, the company pointed to its terms and conditions, which allow the company to start billing for the e-cigarette as well as for monthly refill cartridges (which cost $59.67 plus $9.95 for shipping and handling every month) immediately after the 14-day trial period ends. (A heads-up: The 14 days includes the time it takes to deliver the starter kit.) The BBB says that in November, the company offered to post the terms more clearly on its order page to try to eliminate consumer complaints. We checked, and the info is there. Moshe Berman, a manager at No Flame E-Cigarette, told the ABC News Fixer that the company has worked to address each complaint by offering free products or refunds when warranted. “We do our 100 percent best,” he said. The ABC News Fixer has seen similar set-ups with other “free trials” online, for everything from diet pills to shampoo.
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